Privacy Policy

Welcome to The Falcon’s Den, the official cafeteria and resource management application for Prestige Falcon Cafe. By accessing or using this application, you ("the User") agree to be bound by the following Terms and Conditions.

1. Scope of Agreement and Eligibility

This App is intended for the exclusive use of authorized employees, tenants, and visitors of Falcon Tower.

Authorization: Users must register using valid credentials (e.g., Employee ID or registered corporate email).
Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. Any activity performed via your account is deemed your personal responsibility.
Accuracy: You agree to provide accurate and current information at all times.
2. Payment Gateway and Financial Transactions

The Falcon’s Den facilitates payments through third-party providers.

Current Provider: We currently utilize EaseBuzz as our primary payment gateway.
Future Updates: We reserve the right to integrate, switch, or add additional payment gateways at any time without prior notice to the User.
Third-Party Terms: By making a payment, you agree to the terms and conditions of the respective payment processor.
Liability: Prestige Falcon Cafe is not liable for transaction failures, double-charges, or delays caused by the payment gateway or the User's banking institution.
3. Food Ordering (Falcon Café) Policy

Order Finality: Once an order for food or beverages is placed and confirmed through the App, it is considered final.
No-Refund Policy: There is a strict no-refund and no-cancellation policy for all food orders. Because preparation begins immediately to ensure freshness, we cannot accommodate cancellations or issue refunds once the order is in our system.
Collection: Takeaway orders must be picked up within the specified time window. Failure to collect an order does not entitle the User to a refund.
4. Resource Enquiry and Bookings (Auditorium, Conference Hall, Banquet)

Agreement Dominance: Bookings for the Auditorium, Conference Hall, and Banquet Hall are governed by the Specific Service Agreement signed between the parties at the time of booking.
Refunds for Facilities: In the event of a cancellation for these large-scale resources, the refund schedule and eligibility will be determined solely by the terms laid out in your signed physical/digital agreement, not the standard App food policy.
Misuse: "Ghost booking" (blocking resources without intent to use) or misuse of facilities may result in the immediate suspension of your booking privileges.
5. Marketing Consent and Data Usage

By registering on the App, you provide express consent for the following:

Prestige Group Consent: Your data may be used for marketing and promotional purposes by the Prestige Group and all its current and future entities, subsidiaries, and affiliates.
Data Sharing: We may share your contact information within the Prestige Group ecosystem to provide you with tailored offers, updates, and services.
Opt-out: Users may opt-out of promotional communications via the settings in the App, though operational and transaction-related alerts will continue to be sent.
6. Limitation of Liability

Prestige Falcon Cafe shall not be held liable for:

Technical glitches, App downtime, or loss of data.
Any health issues arising from food consumption where specific allergies were not disclosed by the User.
Incidental damages resulting from the use or inability to use the App.
7. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Your continued use of the App following any changes constitutes your acceptance of the revised Terms.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts at Bengaluru where Falcon Tower is located.

Contact Support

For issues related to payments or resource bookings, please contact the Falcon Tower Administration via the Support section within the App.